General Terms and Conditions of the BK Fashion Atelier Online Store

I. GENERAL INFORMATION
These General Terms and Conditions govern the relationship between “Katya Koleva” EOOD, UIC 107594542, with registered address: 3 Dr. Tota Venkova St., Gabrovo (the “Provider”), and the users of the website https://bk-fashion.eu (the “Store”).
Use of the Store constitutes full and unconditional acceptance of these Terms and Conditions.
The Provider has the right to amend these Terms and Conditions at any time, with the amendments taking effect upon their publication.
II. CONTRACT AND ORDERS
The contract is considered concluded upon explicit confirmation by the Provider.
The Provider reserves the right to:
refuse or cancel orders without obligation to provide justification
request advance payment in case of suspected abuse
correct obvious technical errors, including prices and availability
refuse fulfillment in case of identified inaccuracies in submitted data
Orders with incomplete or incorrect data may be cancelled.
III. PRICES AND PAYMENT
All prices are final and include VAT.
Payments may be made via:
card payment (e.g. myPOS)
bank transfer
cash on delivery (COD)
In case of cash on delivery, payment is made to the courier company upon receipt.
The Provider is not responsible for actions of:
payment operators
courier companies in relation to payments
IV. DELIVERY
Delivery is carried out via external courier companies.
Stated delivery times are indicative.
The risk of loss or damage transfers to the Customer upon receipt of the goods.
The Provider is not responsible for delays caused by couriers or force majeure circumstances.
In case of non-receipt of a shipment due to the Customer’s fault, the Provider has the right to refuse future orders or require advance payment.
V. RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the contract within 14 days.
Return conditions:
the product must not have been used
it must be in original commercial condition
with intact labels and packaging
The Provider has the right to reduce the refunded amount in case of:
signs of use
damage
missing elements
Return costs are borne by the Customer.
Non-returnable items include:
underwear, swimwear and hygiene products
personalized or custom-made items
VI. COMPLAINTS (CLAIMS)
The Customer has the right to file a complaint within 2 years in accordance with applicable legislation.
Complaints are accepted only in case of proven non-conformity at the time of delivery.
The following are not considered defects:
natural wear and tear
improper maintenance
mechanical damage
color differences due to display settings
subjective perceptions of size and comfort
The Provider has the right to inspect the product and refuse a complaint in case of improper use.
In case of an unfounded complaint, costs may be borne by the Customer.
VII. LIMITATION OF LIABILITY
The Provider is not liable for:
loss of profits
indirect damages
actions of third parties
misuse by the Customer
technical malfunctions
VIII. INTELLECTUAL PROPERTY
All designs, images and content are the exclusive property of the Provider.
It is prohibited to:
copy
reproduce
commercially use
Violations are subject to legal liability.
IX. FORCE MAJEURE
The Provider is not liable for events beyond its control.
X. PERSONAL DATA
Personal data processing is carried out in accordance with the Privacy Policy.
XI. DISPUTES
Bulgarian law applies.
Disputes shall be resolved by the competent court.