• Home /
  • Frequently asked questions F.A.Q.

Frequently asked questions F.A.Q.

I have a PROMO CODE with a discount. How do I use it?

All our announced campaigns with discounts and promo codes are guaranteed. Our discounted items are marked with "%" in the upper right corner of the product.

If you acquire a PROMO CODE with a specific discount, it will be requested by the system after entering your details and just before completing the order of the selected item.

Once an active promo code is entered, the final payment price will be updated and reduced by the corresponding discount.

What are the advantages of shopping at BK Fashion Atelier?

Shopping with us not only guarantees you quality garments with a unique style, but also personalized service and attention to every customer. We are here to help you radiate confidence and style in every situation.

How can I be sure that the clothes will fit me?

We provide detailed size charts and descriptions for each item to help you choose the right size and style for you. In case of any questions, our team will be happy to assist you with advice and guidance.

What is the process for delivery and returns?

We provide fast and reliable delivery to your doorstep, as well as an easy and convenient return process in case you are not completely satisfied with your purchase.

We dispatch your orders quickly and reliably with our delivery partners SPEEDY and ECONT throughout Bulgaria and Europe. After making a purchase, our experienced staff carefully pack your items for a safe journey to your door. All shipments come with the option for inspection and fitting before acceptance, ensuring that you receive the perfect size and style for you.

Whether you need to receive your order in time for an event or want to return an item because it doesn't meet your expectations, our flexible return policy ensures your satisfaction. Simply follow the easy steps on our website, and we'll take care of the rest. We value your time, and it's important to us to make your shopping experience hassle-free.

Our customers love the fast and reliable delivery we offer:

  • 98% of customers would recommend our store to friends (marketing data);
  • Average delivery time for Europe: 4-5 working days (courier data);
  • Free delivery for orders over 125 Euro.

What is the process of manufacturing your clothing?

We believe in ethical production and use high-quality materials that are environmentally sustainable. Each of our clothes is crafted by hand with care and attention to detail to ensure that every item is exceptional.

What sets BK Fashion Atelier apart from other online women's fashion stores?

We are dedicated to delivering unique style and quality with every item we offer. Our designers strive to create fashion clothes that not only exude elegance but also a sense of individuality.

In case you find the answers listed above not helpful, please do not hesitate to contact us.